Last Updated: 17/12/2025

At Soulence by Dr. Seema Yadav, we respect your privacy and are committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, store, and safeguard information provided by users accessing our website and online psychologist services.

By using our website or booking a session, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following information when you visit our website or book a session:

Personal Information

• Name
  
• Email address
  
• Phone number
  
• Age (for child-related consultations)
  

Session & Communication Information

• Details shared during enquiry or session booking
  
• Concerns related to mental health, parenting, or child development (shared voluntarily)
  
• Communication via email, WhatsApp, or online meeting platforms
  

Technical Information

• IP address
  
• Browser type
  
• Device information
  
• Website usage data (for analytics only)
  

2. How We Use Your Information

Your information is used strictly for professional and service-related purposes, including:

• Scheduling and conducting online psychologist sessions
  
• Providing personalized counselling, guidance, and follow-ups
  
• Responding to enquiries and support requests
  
• Improving website content, services, and user experience
  
• Sending important updates related to sessions or services
  

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Confidentiality & Data Protection

• All counselling sessions are strictly confidential
  
• Personal and session-related data is accessed only by authorized professionals
  
• Online sessions are conducted via secure platforms (Zoom / Google Meet)
  
• Reasonable technical and administrative safeguards are in place to protect your data
  

4. Online Sessions & Payment Policy

• Online psychologist sessions are conducted by appointment only
  
• Session charges, duration, and mode are clearly communicated before booking
  
• Payments are non-transferable and applicable to the booked session only
  

5. Children’s Privacy

• We do not knowingly collect personal data from children without parental consent
  
• Parents or guardians must book sessions on behalf of minors
  
• All child-related information is handled with additional care and confidentiality
  

6. Cancellation & Refund Policy

• Session cancellations must be informed at least 24 hours in advance
  
• Late cancellations or no-shows may not be eligible for refunds
  
• Refunds, if applicable, are processed within a reasonable time
  

7. Disclaimer

• Soulence provides psychological guidance, counselling, and life coaching services
  
• We do not offer medical diagnosis or emergency psychiatric treatment
  
• For severe mental health emergencies, users are advised to seek immediate medical or emergency assistance
  
• Results may vary depending on individual participation and follow-through

8. Third-Party Services

Our website may use third-party tools (payment gateways, video platforms, analytics services). These services have their own privacy policies, and Soulence is not responsible for their practices.

9. Changes to This Policy

Soulence reserves the right to update this policy at any time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.

10. Contact Information

For any questions regarding this Privacy Policy or data handling, please contact:
Email:  soulence65@gmail.com
Phone:  9217019845